2024年『MBA英语』（写作）小作文书信类（5）-投诉信

考研英语作文是考研英语中的重要部分,掌握好作文可以使考研英语成绩大大提升。考研英语中小作文考察点在信息点的覆盖、语言的准确性、文章组织的连贯性上。分为邀请信、道歉信、祝贺信、建议信、投诉信、求职信、辞职信、推荐信、感谢信、请求信等等，每个类别都有相对固定的语言模式，都有固定词语要求。

投诉信主要用于因某件事情未受到应有的待遇而投诉某人或某单位。投诉信应重点表明投诉的原因，叙事应客观、准确、简洁，在表达自己的不满时，语言要把握分寸，不失风度。

写作模式：提出投诉内容+说明具体情况+提出解决办法

表示“投诉”的单词或短语：

▷ complain (of/about)：vi.抱怨(complaint n.抱怨)

▷ dissatisfy：vt.使不满意(dissatisfaction n.不满意)

▷ disappoint：vt.使失望(disappointment n.失望)

范文模板：

Dear ×××/ Sir；Madam / Sir or Madam / all，

I’m writing this letter for the purpose of making a complaint about your product / service. There are mainly three reasons for my dissatisfaction with ....... For one thing, ...... For another thing, ...... What’s more, ....... I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products. You can either send a new one to me or refund me my money in full.

I will appreciate it if my problem receives due attention. Thank you for your time and patience. I’m looking forward to your prompt reply.

Yours sincerely/ Best regards，

×××